Privacy & Data Protection Policy

Last update:

When you work with Veyra Fibre, we collect only the information necessary to deliver our products and manage our operations — typically your name, business contact details, and interactions with us. We use this information to support transactions, communication, and compliance requirements. We do not sell your personal information. Where we engage trusted partners (such as logistics or technology providers), we ensure your data is handled securely and in line with applicable privacy standards.

1. Overview

Veyra Fibre Pty Ltd (“Veyra”, “we”, “us”) is committed to handling personal information in a secure, transparent, and responsible manner.

This Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Scope

This Policy applies to all personal information collected through:

  • our website

  • communications and correspondence

  • commercial transactions

  • engagements with customers, suppliers, and partners

3. Information We Collect

We collect only information necessary to operate our business, including:

  • Name, role, and business contact details (email, phone, address)

  • Company and transaction information (orders, invoices)

  • Communications with us (emails, enquiries, support requests)

  • Compliance-related information where required

  • Limited website usage data (e.g. cookies, analytics – non-sensitive)

We do not collect sensitive personal information unless specifically required and with consent.

4. How We Collect Information

We collect information:

  • directly from you or your authorised representatives

  • through business transactions and service interactions

  • via website forms, email, or phone

  • from publicly available sources (e.g. company websites, LinkedIn)

  • from authorised third parties (e.g. suppliers, partners)

5. Why We Collect Information

We use personal information to:

  • deliver products and services

  • manage transactions and accounts

  • communicate with customers, suppliers, and partners

  • meet legal, regulatory, and contractual obligations

  • support internal operations (risk, audit, business planning)

We do not sell or rent personal information.

6. Disclosure of Information

We may share information with:

  • employees, contractors, and authorised agents

  • logistics providers and suppliers involved in delivery

  • third-party service providers (e.g. IT systems, payment processors, advisors)

  • regulators or authorities where required by law

Where information is shared, we take reasonable steps to ensure it is handled securely and in line with applicable privacy standards.

7. Data Security

We implement appropriate safeguards to protect personal information, including:

  • secure systems for storage and transmission

  • access controls based on business need

  • measures to prevent unauthorised access, loss, or misuse

8. Data Retention

Personal information is retained only as long as required for:

  • business operations

  • legal and regulatory obligations

It is securely deleted or anonymised when no longer needed.

9. Access and Correction

You may request:

  • access to personal information we hold

  • correction of inaccurate or incomplete information

Requests can be made using the contact details below.

10. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • improve functionality

  • understand usage patterns

You may disable cookies via your browser settings, noting that some features may be affected.

11. Overseas Disclosure

We do not routinely transfer personal information overseas.

Where required (e.g. cloud services), we take reasonable steps to ensure compliance with APP 8 and equivalent data protection standards.

12. Contact and Complaints

For any privacy-related queries or complaints, contact:

Email: info@veyrafibre.com.au

We will respond within a reasonable timeframe in accordance with the Privacy Act.

13. Governance

Responsibility for privacy and data protection rests with Veyra Fibre management.

Access to personal information is restricted based on role and business need.

14. Updates

This Policy may be updated from time to time.
The latest version will always be available on our website.